A NEW LANDMARK OF ENTERTAINMENT
In order to receive information about your Personal Data, the purposes and the parties the Data is shared with, contact the Owner.
Types of Data collected
The owner does not provide a list of Personal Data types collected.
The Personal Data may be freely provided by the User, or collected automatically when using this Application.
Failure to provide certain Personal Data may make it impossible for this Application to provide its services.
Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
Additional information about Data collection and processing
The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
System Logs and Maintenance
For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
This Application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.
- Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
- United Arab of Emirates is our country of domicile.
- Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
- If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
- The cardholder must retain a copy of transaction records and Merchant policies and rules.
- We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies).
Delivery / Shipment Policy:
Tickets purchased through etihadarena.ae will be delivered electronically by email to the registered email address.
etihadarena.ae will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of the UAE Multiple transactions may results in multiple postings to the cardholder’s monthly statement.
Refund & Cancellation Policy:
Refunds are available if your event is postponed, rescheduled or canceled.*
*Any exceptions will be clearly stated before purchasing tickets
How to request a Refund
- Sign into your Etihad arena account and select your order
- Select "Refund"
- Choose the tickets you'd like refunded
- Review the details and submit
If you ordered your tickets online or over the phone, we have you covered! No additional action is needed and you won't need to reach out to us.
- You will be notified that the event is canceled
- Your refund is automatically delivered (except courier fees) to the same card used for purchase
- Refunds should be received within 7-10 business days event cancellation has been confirmed
Postponed or Rescheduled Events
When events are postponed or rescheduled: You will be contacted via phone or email with the new event information as soon as we are updated.
- Unless notified otherwise, your tickets will be valid for the new event date
- If you are unable to make the new event date and refunds have been approved by the artist, team, or promoter, you will see a "Refund" button within your order in your etihadarena.ae account
Lost or Destroyed Tickets
If you lose your printed ticket and are worried someone may try and use it, please contact us immediately for a replacement.
If your paper ticket is lost or destroyed please contact us for a replacement with your purchase details so we are able to confirm your identity.
Upgrades or Exchanges
Should you wish to upgrade or exchange your ticket, please contact us 72 hours prior to the event start date.
Please note that we cannot exchange tickets for those of a lesser price, if they are part of a bundle / package, or if they are later discounted.
Please note that is very time-sensitive as it relates to our banking agreement for ticketing so we need to move quickly.
Designed to attract some of the biggest names in music and entertainment to Yas Island, the iconic Etihad Arena is a new state-of-the-art multi-purpose venue with a capacity of 18,000 guests, a first for Abu Dhabi. Etihad Arena has been designed to offer an intimate, highly flexible and efficient venue with excellent acoustics, which can be used year-round for sports and entertainment events.
A fully covered indoor arena with adjustable configuration, Etihad Arena will be able to accommodate events with a capacity ranging from 200 guests all the way up to 18,000 guests, from world-class concerts and performances, to sporting events, MICE, and community gatherings.
Premium spaces include a VIP lounge that can be transformed into a grand ballroom for events, hospitality boxes and unique terrace bars for receptions and parties.