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Terms & Conditions

Welcome to the Etihad Arena. If you continue to browse and use this portal you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy (a copy of which is available here) govern our relationship with you in relation to this portal. If you do not agree to any of these terms and conditions, you must not use this portal.


In these Terms, certain words have specific meanings, as follows:

“Yas Bay Arena – Sole Proprietorship LLC ” / “we” / “us” / “our” means the following company: Yas Bay Arena – Sole Proprietorship LLC

“Event” means a musical, concert, sporting, trade, community show or conference, or other live event taking place at the venue.

“Organiser” means a person or entity organising an Event, which may be us and/or may be another person or entity such as a promoter, producer, artist, sporting team or record label.

“Etihad Arena” means the multipurpose entertainment destination located at Yas Bay, Yas Island , Abu Dhabi, United Arab Emirates, including each of the Venues (as defined below).

“Ticket” means a ticket, electronic ticket, wristband or any other device or mechanism which allows the bearer to attend an Event.

“Ticket Agent” means a person authorised by the Organiser(s), to sell Tickets on behalf of the Organiser(s).

“Ticket Terms” means the terms and conditions of Etihad Arena (and in some case any other Organiser) which are printed on the back of hard copy Tickets or otherwise displayed in relation to Tickets.

“Venue” means Etihad Arena, Yas Bay, Yas Island, Abu Dhabi , or the areas known as “entertainment hubs ”

“Venue Terms” means these terms and conditions.

“you” / “your” means any person seeking admission to Etihad Arena and/or to any specific Venue to attend an Event.

“Website” means all parts of our website www.etihadarena.ae

“Apps” means our mobile applications and any tools contained therein.

“Platforms” means our Website, Apps, social media pages and other technological platforms.


Flash Entertainment operates the Etihad Arena and the Venues.

Your admission to and conduct at the Etihad Arena all Venues and at all Events is governed by these Venue Terms. By purchasing Tickets and/or entering or attempting to enter a Venue, you will be taken to have accepted these Venue Terms and, where a Ticket has been purchased, the Ticket Terms.

Some Organisers and/or Ticket Agents may have their own terms and conditions, which will apply to you when using your Tickets to attend an Event. These will apply in addition to the Venue Terms and the Ticket Terms. If there is any inconsistency between these Venue Terms and the Ticket Terms, and the terms specified by Organisers and/or Ticket Agents, these Venue Terms and the Ticket Terms will apply in priority to the others. To the extent that there is a conflict between these Venue Terms and the Ticket Terms, the Ticket Terms will take precedence.


These Venue Terms may be amended from time to time, to reflect changes in the rules of admission, changes in health and safety and/or security procedures, changes to the arrangements in place between Yas Bay Arena – Sole Proprietorship LLC and relevant Ticket Agents and/or Organisers, and/or changes in relevant laws and regulatory requirements.

Each visit to the Etihad Arena (including each Venue) will be subject to the Venue Terms in force at the time of the visit. It is your responsibility to check the Venue Terms before entering the Etihad Arena, so that you are aware of any changes.

Yas Bay Arena – Sole Proprietorship LLC reserves the right to change its Ticket Terms from time to time, as these may vary on an Event by Event basis. It is your responsibility to check the Ticket Terms for each Event.


By receiving your Ticket, you agree to comply with and be bound by these Terms, applicable Venue health and security measures and any applicable laws and regulations which govern the use of your Ticket. We may apply additional terms and conditions to the use of your Ticket at any time without notice.

By attending the Venue, you warrant that you have complied with any such additional terms and conditions.

Your Ticket may be in the form of paper, mobile/bar code, email, wristband or chip technology or such other form that becomes available over time including paperless mechanisms. Tickets cannot be cancelled or exchanged after purchase, other than in accordance with these Venue Terms and the terms of the Ticket Agent from which they are purchased.

All Tickets are the property of the Organiser. You must return any Ticket you hold to our representatives if we ask you to do so.

Tickets are non-refundable, non-transferable and non-exchangeable, and are for your personal use only. We can confiscate a ticket from you if you resell it or attempt to resell it at a price above face value.

Yas Bay Arena – Sole Proprietorship LLC will have no liability for any implications of guests purchasing or presenting fraudulent Tickets purchased through unauthorized Ticket Agents of the Event.

We are not obliged to admit to the Event any person holding a damaged or split Ticket, or whose Ticket has been lost, stolen or duplicated.

If you fail to produce a valid Ticket on demand, we may ask you to leave the Event.

If you leave the Ticket Only Area for any reason, you will not be readmitted. No refunds or compensation will be paid to you or any third parties if we refuse to admit you to, or eject you from, the Venue.

We may (a) add, withdraw, reschedule or substitute performers; (b) vary any advertised programs, prices, venues, seating arrangements and/or audience capacity; (c) delay or cancel an Event; and/or (d) exercise our rights listed above, in each case at our sole discretion, without notice and without issuing a refund or any other compensation.

You and your belongings may be searched at the Venue at any time and an ID check carried out. We may deny you entry to the Venue if you: (A) cannot produce original identification (being a valid passport, UAE driving licence or UAE or GCC Identity Card in your name); or (B) pose or may pose a risk to yourself or any other person (in our sole opinion), in each case without refund or other compensation.

You must not bring into the Venue any: (a) alcohol, food, beverage, bottle, container, flags, chairs or other furniture; (b) camera with an interchangeable lens, tablet computers or other recording equipment, or “selfie sticks”; (c) animals; (d) any items that could be used as a weapon; (e) reworks, laser pointers, strobe lights, musical instruments and/or amplification equipment; (f) prams; (g) other item which we or Venue security personnel consider presents a security risk or may be used to damage the Venue or interfere with the Event or affect the experience of other Event attendees.

While in the Venue, you must not throw things or otherwise engage in any behaviour which is anti-social or dangerous to others, to the Venue or to yourself (in the sole opinion of the Organiser or Venue security personnel). Failure to adhere to the Venue Terms may result in you being denied entry or removed from the Venue.

Attendance is at your sole risk. By attending the Venue you waive any claims you have or may have against the Organiser, Venue management, the Venue, any performer and each member of such persons’ families, affiliates, agents, officers, directors, owners and employees, for personal injury, loss of or damage to property (including any vehicle in the Venue car park) or death (in each case, howsoever occurring, and to the fullest extent permissible by law).

You irrevocably consent to photography, filming and sound recording which may include you as an attendee at the Venue and its use in commercial distribution without payment or copyright

The use of equipment for recording or transmitting (via digital or other means) any audio, visual or audio-visual material within the Venue is strictly forbidden. We are entitled to confiscate any recording or transmitting equipment (including professional cameras), unauthorised recordings, tapes, films or similar items brought to the Venue or the Event.

We are not responsible for the content of any performance at the Venue.

Children under the age of 16 must be accompanied by an adult over the age of 21 at all times whilst at the Venue.


In case of emergency please follow instructions and directions from stewards, staff and/or other officials.

No smoking is permitted in any part of the Etihad Arena. Electronic cigarettes may be used in communal areas but must not be used in the arena or prohibited areas.

WARNING – prolonged exposure to loud noise may cause damage to your hearing. Flashing lights may be used during a performance.

If you have any specific access requirements, please contact us before purchasing Tickets, to ensure that we can accommodate your requirements. Accessible seating may not be available unless it is arranged in advance.

Please note that seats located on the upper concourse of the Etihad Arena are not recommended for those who have a fear of heights, or suffer from vertigo. In these circumstances, alternative seats will not be offered or made available to persons who purchase these Tickets.


No food or drink may be brought into any Venue (except in limited circumstances on proven medical grounds) unless otherwise notified at our discretion. A variety of food and/or beverages will be available for purchase within our Venues.

Bottle tops may be removed from all bottles purchased from concourse outlets or bars inside the Venues. This is to reduce the risk of them becoming rolling trip hazards, or being used as missiles. Occasionally, drinks will be decanted into plastic cups.

Alcohol will not be served to those under 21. When purchasing alcohol, you may be asked for proof of age. We reserve the right to refuse to serve you alcohol if you do not have valid photographic ID.

We reserve the right to refuse to serve you alcohol if, in our reasonable opinion, we believe that you are intoxicated or likely to become intoxicated if we serve you further alcoholic beverages.


You are not permitted to sell or offer for sale or distribute any items whilst at or in the surroundings of the Etihad Arena including, without limitation, merchandise, Tickets, food, beverages, cigarettes or smoking materials, newspapers or magazines.

You must not bring into the Etihad Arena or display or distribute (whether for free or with a charge) at an Event or Venue any sponsorship, promotional or marketing materials nor any leaflets, signage or other materials containing religious or political messaging.

The Etihad Arena Website

The terms and conditions (the “Terms”) in this section govern the use of (i) all parts of our website www.etihadarena.ae (the “Website“); (ii) any of our mobile applications and any tools contained therein (our “Apps”); (iii) any of our social media pages; and (iv) any of our other technological platforms in whatever form (our Website, Apps, social media pages and other technological platforms together referred to herein as our “Platforms”).

In these Terms, the terms “Etihad Arena” or “us” or “we” or “our” refer to Yas Bay Arena – Sole Proprietorship LLC whose principal place of business is at P.O. Box 147774, Abu Dhabi, United Arab Emirates. The term “you” refers to the user or viewer of our Platforms.

By using any of our Platforms, you agree to these Terms and any applicable laws and regulations which govern the use of such Platforms. If you do not accept the Terms, please do not use the Platforms.

We may change these Terms at any time. Please check the Terms before using the Platforms as all changes are binding on you as soon as they are posted.

Permitted Use

Except as set out below, you may not in any way use the content of any Platform without Yas Bay Arena – Sole Proprietorship LLC’s prior written consent. You are authorised to use and retain a copy of content of any Platform strictly for your personal use. You may not use any content of any Platform for commercial purposes without Yas Bay Arena – Sole Proprietorship LLC’s prior written consent and may not use directly or indirectly any Platform for any commercial or marketing activities or any business transactions in your name or on behalf of third parties, including any form of solicitation and offers of any kind.

You may link to our Platforms, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Certain parts of our Platforms allow you to upload and post content such as messages, information, concepts, ideas, know-how, text, photographs, graphics, videos or audio material (each a “Posting”). You represent and warrant that any Posting you make: (i) is compliant with these Terms; (ii) does not infringe any third party right (including any third party’s intellectual property rights) or any applicable law or regulation; (iii) is not defamatory, malicious or offensive (according to moral norms in the United Arab Emirates, such as promoting racism, hatred, harassment, containing threats against people or groups of people, or promoting illegal activities such as drug consumption, prostitution or pornography; (iv) is uploaded under your sole responsibility and at your sole risk and (v) (other than information collected by Yas Bay Arena – Sole Proprietorship LLC referred to in the Privacy Policy) is accessible to the public. Yas Bay Arena – Sole Proprietorship LLC cannot and does not guarantee any protection or confidentiality of your Posting. You further agree and acknowledge that by uploading any Posting to any Platform, you grant to Yas Bay Arena – Sole Proprietorship LLC, on a perpetual, irrevocable, royalty free basis, throughout the world, the right to disclose, reproduce, adapt, edit, exploit, publish, translate, perform, or create derivative works from your Posting without further reference to you and without making any payment of any kind to you.

You are responsible for making all arrangements necessary for you to have access to our Platforms.

You acknowledge and agree that Yas Bay Arena – Sole Proprietorship LLC may from time to time and at its sole discretion carry out some checking of any Posting uploaded by you or other users and may without notice delete or remove any information or content uploaded by you or any third party without any compensation and indemnification whatsoever.

Intellectual Property Rights

Yas Bay Arena – Sole Proprietorship LLC is the owner or the licensee of all intellectual property rights in the Platforms and the material published on / through them. Yas Bay Arena – Sole Proprietorship LLC reserves all of its rights with respect to all of its intellectual property.

Our status (and that of any identified contributors) as the authors of content on our Platforms must always be acknowledged.

You must not use any of Yas Bay Arena – Sole Proprietorship LLC’s trademarks or any third party trademarks displayed on our Platforms: (a) in or as the whole or part of your own or any other trademark; (b) in a manner that may be confusing, misleading or deceptive; or (c) in a manner that in Yas Bay Arena – Sole Proprietorship LLC’s sole opinion is detrimental to Yas Bay Arena – Sole Proprietorship LLC’s reputation or interests or is otherwise inappropriate.

Any Posting uploaded to or through any Platform or any other information sent to Yas Bay Arena – Sole Proprietorship LLC becomes Yas Bay Arena – Sole Proprietorship LLC’s property and you release and waive all your rights and interest to that information. You remain liable for any claim by any person for any loss, damages, cost or expense of any kind in any way related to that information

Yas Bay Arena – Sole Proprietorship LLC reserves the right to revoke at any time for any reason any license to use its content.


The content on our Platforms is subject to change at any time without notice. However, please note that any of the content may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Platforms, or any content on them, will be free from errors or omissions, or is suitable for any particular purpose. The content of our Platforms is intended for informational or entertainment purposes only and is not intended to amount to advice on which you should rely; your use of any information or materials on our Platforms is provided on an “as is basis”.

While we try to make our Platforms available all the time, neither Yas Bay Arena – Sole Proprietorship LLC nor any third parties guarantee that our Platforms will be free from any interruption or access denial. Access to our Platforms is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Platforms without notice.

We do not guarantee that our Platforms will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Platforms. You should use your own virus protection software.

From time to time, our Platforms may also include links to other websites or platforms (“External Service”). These links are provided for your convenience to provide further information. They do not signify that Yas Bay Arena – Sole Proprietorship LLC endorses or approves External Service or its content. If you choose to use an External Service, such use will be subject to such External Service provider’s terms of use and privacy policy, as updated from time to time. Please read and be aware of the terms of use and privacy policy of each External Service you use. By accessing and/or using an External Service you do so at your own risk. To the fullest extent permitted under applicable law, Yas Bay Arena – Sole Proprietorship LLC does not assume any responsibility and shall not be responsible or liable for your use of an External Service, including without limitation the accuracy, reliability, or content of such External Service.

Limitation of Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

Yas Bay Arena – Sole Proprietorship LLC (and its officers, directors, employees, shareholders and agents) exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party in connection with your access to, use of, inability to use or the results of use of the Platforms.

You agree that in no event shall Yas Bay Arena – Sole Proprietorship LLC be liable for any direct, indirect, punitive, exemplary or consequential loss or damages such as any loss of reputation, income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption; and any loss or damage due to viruses that may infect your computer equipment, software, data or other property.


You must comply with these Terms at all times when using our Website and you must take all reasonable precautions to avoid infringing any third party's rights in the use of our Website, including the communication of Your Content to our Website. You will be liable for any foreseeable and reasonable costs incurred by us in defending any action in respect of a claim resulting from your breach or alleged breach of these Terms of Use, if reasonable precautions were not taken by you. You agree to defend, indemnify and young persohold Yas Bay Arena – Sole Proprietorship LLC and all of its associate companies, its directors, officers, partners, employees, information providers, licensors and licensees and agents harmless from and against all liabilities, claims, damages, costs and expenses, including without limitation legal fees and costs arising out of your use of the Website, Your Content, or your violation, breach or alleged violation or breach of these Terms

Violation of the Terms

Yas Bay Arena – Sole Proprietorship LLC reserves the right to remove or delete any information or content uploaded on any Platform, deny or restrict access to any Platform to any person or organisation or to block access from an individual internet access address or geographical territory to any Platform, at any time and at its sole discretion.
Unauthorised use of any Platform may give rise to a claim for damages and/or be a criminal offence and Yas Bay Arena – Sole Proprietorship LLC reserves the right to take any appropriate action, including legal action, to protect Yas Bay Arena – Sole Proprietorship LLC’s rights under these Terms.
You agree to hold harmless and defend Yas Bay Arena – Sole Proprietorship LLC and of its officers, directors, employees, shareholders or agents of any of them (whether or not involved in creating, producing, maintaining or delivering the Platforms) against any loss, liability, claim or demand including reasonable attorneys’ fees made by any third party arising out of or in connection with your use of any Platform in violation of these Terms or any Posting uploaded by you on or through any Platform.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Emirate of Abu Dhabi and the Federal laws of the United Arab Emirates as applicable therein. Disputes arising in connection with these Terms or the Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the Emirate of Abu Dhabi.

Yas Bay Arena – Sole Proprietorship LLC may co-operate with any law enforcement authorities of the United Arab Emirates or any court order issued by the courts of the United Arab Emirates or any order or direction issued by the Telecom Regulatory Authority of the United Arab Emirates requesting or directing Yas Bay Arena – Sole Proprietorship LLC to disclose the identity or locate anyone posting any material in purported or suspected breach of any clauses of these Terms or any applicable laws.


If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provisions in question shall not be affected.

All notices shall be given to Yas Bay Arena – Sole Proprietorship LLC via email at legal.dept@thinkflash.ae