Instant Access: Your tickets are saved on your phone immediately after purchase, so they’re always at your fingertips when you need them.
Effortless Ticket Transfers: Easily share tickets with friends, so you can relax and enjoy the event together.
Seamless Entry: Scanning your digital ticket is quick and easy, ensuring a smooth, hassle-free experience.
Eco-Friendly Choice: Digital tickets are convenient and help reduce paper waste, making them a greener option.
TRANSFER TICKETS IN THREE SIMPLE STEPS
1. Open the Yas Island app and find the event with the tickets you want to transfer.
2. Tap 'Transfer Tickets,' choose the ticket(s) to send, and enter the recipient’s details.
3. Your recipient will receive an email to accept the tickets in their account.
FREQUENTLY ASKED QUESTIONS
Can I use a screenshot of my ticket to enter an event?
No, a screenshot won’t work. The QR code for your ticket is dynamic and activates within the Yas Island app. Make sure to have the app installed to access your ticket.
What if I’m worried about my phone service when accessing my ticket?
No need to worry! You can connect to the Arena’s free Wi-Fi to access your ticket through the Yas Island app.
What should I do if my phone breaks, dies, or is lost/stolen before I arrive?
Visit the box office, and our staff will assist you with accessing your ticket.
Is the Yas Island app mandatory to access my tickets?
Yes, the Yas Island app is required for all ticket access. If you encounter any issues, visit the box office for assistance.
How do I transfer my tickets to someone else?
It’s easy! Open the Yas Island app, find the event with the tickets you want to transfer, tap 'Transfer Tickets,' select the ticket(s), and enter the recipient’s details. They’ll receive an email to accept the tickets in their account.
What if I don’t have a smartphone or the Yas Island app?
If you don't have a smartphone, or are unable to download the Yas Island app, please visit the box office, where our staff will assist you with accessing your tickets.
Can I print my tickets instead of using the app?
No, printed tickets are no longer available. All tickets must be accessed through the Yas Island app to ensure a smooth entry process. If you encounter any issues, our box office team will be happy to help.
What if I have trouble downloading or using the Yas Island app?
If you experience any technical difficulties with the app, you can connect to free Wi-Fi at the venue or visit the box office for further assistance.
Can I use one phone to manage multiple tickets for a group?
Yes, you can use one phone to manage all tickets. Just make sure everyone enters together. Alternatively, you can easily transfer individual tickets to each member of your group through the Yas Island app.