Tickets can be purchased through etihadarena.ae or our Approved Selling Platforms: Ticketmaster.ae, Platinumlist.net, Virgin Megastore Tickets, and Feverup.com. Avoid third-party resale websites—tickets bought from unofficial sources may be invalid. Etihad Arena reserves the right to cancel such tickets and deny entry, including purchases from platforms such as Viagogo or Dubizzle.
How will I receive my tickets?
All tickets are issued digitally via the Yas Island app. Log in with the same email used for purchase to access them.
Can I transfer or collect tickets for someone else?
Tickets are linked to the purchaser’s account and cannot be collected by anyone else. Some events may allow ticket transfers through the Yas Island app.
What if my tickets haven’t appeared?
Ensure you’re logged into the Yas Island app with the same email used for purchase. If tickets are missing, contact Yas Concierge at 600 511 115 or etihadarena@yasconcierge.com.
Can I get a refund or exchange?
All sales are final and non-refundable, unless the event is cancelled or rescheduled.
Are there pre-sales or group bookings?
Some events offer pre-sale access or group booking options. Visit our website or subscribe to our newsletter for updates.
Q & A
When should I arrive for an event?
Arrive early to allow time for parking, security screening, and locating your seat comfortably. Entry queues and traffic may vary depending on the event.
What happens if I arrive late?
Late arrivals are admitted only at appropriate breaks, such as an intermission or scene change. This may vary by event.
When do doors open?
Opening times differ by event. Check your event’s page on our website for precise details.
Can I re-enter once I’ve exited?
No. Tickets grant single entry only—re-entry is not permitted.
Can I stand or dance during a show?
Many performances encourage guests to dance or sing along from their seats. Please remain considerate of others around you.
Will flashing lights or loud effects be used?
Most events include lighting and sound effects. For details on specific performances, check the event page.
Are children allowed?
Age restrictions vary by event. Please review event details before purchasing.
Q & A
Entry & Security
All guests must undergo a security screening before entry. Policies may differ depending on the event.
What should I bring?
Bring a valid photo ID, your digital ticket in the Yas Island app, and small personal items only.
Will I be searched on entry?
Yes. All guests will be screened. Refusal to be searched will result in denied entry.
Which items are prohibited?
The following items are not permitted inside the Arena:
Outside food or drinks
Large bags, banners, or flags
Professional cameras, glass, fireworks, weapons, alcohol, or illegal substances
Staff may confiscate any unsafe or restricted items. For a complete list, check our website.
Can I bring a tablet or laptop?
Laptops, tablets, and large electronic devices are not allowed.
Are strollers allowed?
Strollers are not permitted in seating areas. Select family events may offer stroller parking, subject to availability and at the guest’s own risk.
How long will security take?
The process is designed to be quick and efficient, but please arrive early to avoid delays.
Are animals allowed into Etihad Arena?
No animals or pets are permitted inside the venue.
Q & A
What is the dress code?
Guests must dress appropriately and respectfully, following local cultural standards. Some events may have specific dress code requirements.
What behaviour is prohibited?
Unsafe or disrespectful behaviour—including shouting, swearing, loitering, climbing, or inappropriate conduct—is not permitted. Etihad Arena is a no-smoking venue, including e-cigarettes and vaping.
Can I bring banners or flags?
No. Flags, banners, or signs of any kind are not permitted inside the Arena.
Can I take photos or videos?
Personal photography and short mobile videos are generally permitted. Professional recording equipment is not allowed unless authorized. Some shows are phone-free experiences, where devices must remain sealed in a pouch.
Q & A
Is Etihad Arena wheelchair accessible?
Yes. The Arena offers wheelchair-accessible seating and facilities. For arrangements, contact etihadarena@yasconcierge.com in advance.
Are there cloakrooms or baby facilities?
There is no cloakroom facility. Baby changing facilities are available in select restrooms—ask staff for directions.
Are there prayer rooms?
Yes. Prayer rooms are located near the main entrances.
Are there restaurants or bars?
Yes. Enjoy a wide range of restaurants, bars, and food concessions throughout the venue. Options vary by event.
Is alcohol available?
Yes, alcohol is served at designated outlets to guests aged 21 and above with valid ID. Some events may not serve alcohol—check the event page for details.
Is smoking allowed?
No. Smoking, including e-cigarettes and vapes, is prohibited indoors. Designated outdoor areas may be available at select events.
Q & A
How can I get to Etihad Arena?
Etihad Arena is located on Yas Bay, Yas Island, Abu Dhabi. Guests can arrive by car, taxi, or public transport. Drop-off and rideshare zones are conveniently located near the entrances.
Where can I park?
Several parking zones are available. Follow event signage and staff directions. Availability may vary per event—please check the website for parking maps.
Is public transportation available?
Yes. Yas Express and local bus routes connect to the Arena. Check the Yas Island transportation guide for current routes and timings.
Is there pedestrian or shuttle access?
Yes. Shuttle and walking access are available for select events—details are posted on the website.
Q & A
Do you have Wi-Fi?
Yes, Wi-Fi is available throughout the Arena.
Do you have medical staff onsite?
Yes. Medical teams are present at all events for guest safety.
