The upper limit of tickets you can buy in one transaction varies per event. While we are practising social distancing at events, only four people may book to sit together. However you can book directly with Yas Concierge if you want to buy tickets for more than four people, seated at an acceptable distance from your group, and following our COVID-19 protocols and safeguards. For more information please contact Yas Concierge on 600 511 115 (local) or +971 2 496 8000 (international)

After purchasing your tickets online, you will receive a confirmation email with your e-tickets attached

Should an event be rescheduled, you will be given the option of refunding your ticket or transferring it to the new date. In the instance of event cancellation, you will be refunded in full.

We will be able to resend your tickets to your mobile device at Etihad Arena Box Office, provided you have sufficient proof of purchase and valid ID.

Yes, you can purchase all Etihad Arena tickets on the desktop or mobile version of our website.

Age restrictions will vary by event. Please check the age restriction for the specific event you wish to attend before purchasing tickets. Children under 16's must be accompanied by Adult 21+

Yes, you can buy tickets directly from the Arena, Yas Concierge or any of our approved ticketing partners.

To buy tickets or enquire about an existing order please contact Yas Concierge on 600 511 115 (local) or +971 2 496 8000 (intl) or email contact@yasconcierge.com

The Box Office is located on the ground floor of the Arena and is accessible from the boardwalk. The Box Office will only be manned during events but you may contact us 24/7 by phone on 600 511 115 (local) or +971 2 496 8000 (intl) or email contact@yasconcierge.com

Etihad Arena is a fully accessible venue with disability seating available for all events. The concierge team can assist with further information and booking at contact@yasconcierge.com.

Always ensure you purchase tickets only through our website or directly from the official ticketing partners of the event. If you are unsure of anything related to your ticket, contact the ticket seller directly

Unauthorized resellers: The Arena reserves the right to cancel any tickets bought from un-authorized resellers, including through Viagogo or Dubizzle.

You will be able to select your seats when purchasing tickets online

Tickets for the best seats sell out quickly! Get ahead of the crowd by booking early

It means these tickets are determined to be the best available at that time. They are sold on a first come, first served basis

Yes, subject to availability. You can select upgraded tickets during the booking process on our website.

Yes, we offer upgraded seating in our Club Seating category. This can be chosen at the point of seat selection when booking your ticket. Club Seating also grants you exclusive access to the Club Lounge for select events.

Unfortunately, you will not be able to reserve tickets at Etihad Arena

Depending on the popularity and availability of seats for an event, tickets can sell out quickly. We suggest getting ahead of the crowd by signing up for our newsletter so you're the first to know about upcoming events.

For certain events, an allocation of tickets may be available for online-only purchase, prior to general public sale

Unfortunately you cannot swap tickets purchased on pre-sale

Etihad Arena is a digitally driven venue and there is no need to collect your tickets. Tickets purchased online at etihadarena.ae, using Yas Concierge, or through official ticketing partners of the event will be sent to the email address you nominated on purchasing. Ensure you download your tickets to your mobile device before coming to the venue as the QR Code will be scanned for entry.

Your ticket’s QR code is a unique security detail that identifies it as belonging to you, the purchaser. Do not share the QR code of your ticket with anyone, especially online, as it may be used to sell your ticket without your knowledge

No. Only the person who purchased the tickets can collect them. They will be asked to show ID and the card they used to pay for the tickets

E-tickets should arrive in your inbox as soon as your purchase has been processed. If you bought your ticket directly from one of our authorised resellers, please check their terms and conditions

If you bought tickets directly from the Arena and don't receive your tickets or QR code by email on the day of purchase, please contact Yas Concierge so we can investigate on your behalf. If you bought from one of our approved ticketing partners, please contact them directly.

No need to print your e-tickets! E-tickets can be scanned on your mobile device on entry to the Arena.

All tickets are final sale and non-refundable

Visit the events page of our website, sign up for our newsletter, or get the latest updates via our Social Media pages.

Only confirmed events will be listed on our website. Do not buy tickets for a public event at the Arena that is not listed on our website, as they will be counterfeit.

For exact running times, kindly refer to the individual event pages on our website

Etihad Arena cannot offer refunds or exchanges for purchased tickets.

Latecomers will be permitted entry to the auditorium at a suitable break in the performance, i.e. an intermission, scene change, or round-of-applause

Show timings will vary for each event. Please check our website for exact timings

Your safety and happiness are our priority. Should you require assistance at an event, please seek assistance from of one of our stewards or Wellness Ambassadors or visit an information desk as soon as possible.

Most events use flashing images and lighting effects. Strobing effects are not permitted to produce more than four flashes per second. Please call Yas Concierge on 600 511 115 or email contact@yasconcierge.com for more details about specific performances. Etihad Arena cannot guarantee there will be no flashing images or lights during events

We cannot facilitate meeting any artists performing at the Arena.

The venue is not responsible for delivering gifts to artists. Please contact the promoter directly for more information

Performance times and support acts can occasionally change without prior notice and due to COVID-19 there will be additional health screening tests at the venue. Your temperature will be taken as you enter the venue and you may need to go through additional health screening checks, depending on the latest government advice. We recommend that you arrive at the venue at least 90 minutes before the performance starts in order to complete the checks and find your seat. If your ticket only shows one time, it will refer to the time of venue doors opening

Small personal cameras and phones are permitted into shows at the Arena. We ask that you turn off the flash so as not to distract the performers or other guests. Larger SLR and professional cameras are not permitted into the venue.

A professional camera is anything with a lens of 35 mm or longer. Larger SLR cameras are not permitted inside the venue and any camera that looks similar to an SLR may be refused

Please refrain from using flash photography during events at Etihad Arena

This occasionally happens, but not often. Normally it will be mentioned on your ticket or the event webpage

iPads and Tablets are not permitted inside the Arena.

No strollers are permitted inside the Arena

Yes, Etihad Arena is wheelchair accessible and has designated wheelchair seating for all events. To confirm availability, please email contact@yasconcierge.com

Etihad Arena offers a wide range of F&B concessions. There is no seating at concession outlets. However, for your convenience you can take your food and drink to your seats inside the auditorium.

Alcohol is available in designated outlets throughout the Arena and will only be served to those who present a valid original ID identifying patrons as being of legal drinking age. Alcohol will not be served to minors or guests in National Dress.

No re-entry: The ticket grants a one-time entry into the Etihad Arena, with no right of re-entry.

Ushers will be available to help guide you to your seats

Floor seating is spread over the flat floor area and is not tiered. Floor seating is generally the closest to the stage

Depending on the event, there may be seats with an obstructed view. Any restricted view seats will be clearly indicated before ticket purchase

Many shows encourage dancing and singing from your seat. We encourage you to enjoy your time at the Arena but please be mindful and respectful of others around you.

Contact your ticket agent to see if they are able to allocate seats in an accessible area. Please do this as soon as possible before the event.

Please bring your own ear protection if required

Currently we do not offer this service

There is no cloakroom facility within the Arena

Yes, Etihad Arena is part of Yas Connect. If you have connected to Wi-Fi in the past through another Yas Island asset, simply use the saved login to access Etihad Arena Wi-Fi

Yes, prayer rooms are located close to the entrances at Etihad Arena

Yes, the Arena offers a variety of food and beverage concessions across all levels of the venue.

No, the Arena is a smoke-free venue.

Medical teams will be onsite during each event

If you have lost an item at the Arena, please contact Yas Concierge on 600 511 115 or email contact@yasconcierge.com

Unfortunately, due to COVID-19 restrictions, valet parking is currently unavailable at the Arena. Please check your ticket for parking information.

Appropriate dress is required within all areas of the Arena.

We do not recommend bringing very small children to concerts or events that do not cater for families. Please check the age restriction for the event you wish to attend before purchasing tickets

No animals or pets are permitted inside the venue.

For most events, large flags, drapes or banners are not permitted. Any items that display inflammatory or offensive wording/slogans are prohibited

By entering the Arena, you agree to a personal search. Bags, purses, strollers, food and drink, professional cameras and recording equipment are not allowed in the venue. Members of staff are at liberty to confiscate any item considered dangerous or prohibited. Other prohibited items include, but are not limited to, glass, tools, fireworks, darts, scissors, blades, knives, swords, stun guns, gas defence sprays, firearms, air horns, alcohol, drugs, narcotics and any other items that may be deemed illegal, unsafe and/or a danger to other patrons

Prohibited activities include gathering in large groups, loitering on the premises of the Arena, shouting, swearing, or any other actions that could be unsettling to a member of the public. The removal of clothing, sexually overt or indecent behavior, urinating in public, riding of scooters, cycles, skates or skateboards, running, climbing or sitting on any escalator, barrier, fence or bollard, or any other behaviour which could be considered a danger, nuisance or annoyance to other persons, is prohibited. Etihad Arena is a no smoking venue.

Cans and glass bottles are not permitted in the Arena seating area for health and safety reasons.

All Arena guests will be subject to a security search. Please do not arrive carrying any restricted items. You will also have your temperature taken on entry to the Arena, and there may be other health screening for COVID-19, depending on government advice at the time of the event.

No bags, purses or strollers are permitted at the Arena. Phones and cameras from your pockets need to be placed in the tray provided. Our team will be on hand to assist if needed

The security check should be quick and easy however you will need to allow extra time currently for health screening due to COVID-19 precautions. Please allow sufficient time to get through security and into the Arena to find your seats and get comfortable for the event.

For the safety of all guests, security search is a condition of entry and guests will only be permitted entry after they have been searched.

No bags or purses of any size are allowed into Etihad Arena

Professional photography, audio or video recording are strictly prohibited inside the Arena.

Food and beverage purchased from outside of the Arena is NOT permitted inside Etihad Arena. A wide selection is available for purchase inside the venue.