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2026 EUROLEAGUE BASKETBALL SUPERCUP ABU DHABI

TICKET TERMS, EVENT POLICIES & FAQ



1. TICKET TERMS

Identification of the Parties

Ticket Seller: The seller of the Event tickets is the Department of Culture and Tourism Abu Dhabi as the entity licensed by Euroleague Ventures S.A. The Ticket Seller is responsible for all Ticket sales, payment processing and handling and inquiries or claims related to the Event Ticket purchases.

Authorized Ticket Agent: Yas Bay Arena Sole Proprietorship LLC (YBA) operates the official ticket sales platform for the Event (the “Official Platform”) and acts as the authorized ticket agent and Merchant of Record on behalf of the Ticket Seller.

Organizer: The organizer of the Event is Euroleague Ventures S.A., a company based in 60 Grand Rue, L-1660 Luxembourg, responsible for the planning, production and operation of the Event.

The Ticket Seller, acting directly or through the Authorized Ticket Agent, is responsible for all matters related to the sale, distribution, and handling of Tickets, including but not limited to payment processing, delivery of Tickets, customer support and refund and exchanges. The Organizer is not responsible for any aspect related to the sale of Tickets, which is handled exclusively by the Ticket Seller and the Authorized Ticket Agent. Consequently, the Organizer will not be liable for any damage, loss or issue arising from the purchase or use of Tickets. This includes but is not limited to errors during payment processing, issues with Ticket delivery or problems accessing the Event with invalid Tickets.

Ticket Product, Purchase & Delivery

Ticket entitlement: Each Ticket entitles the holder only to the Event gameday(s) and game(s) specified in the Ticket or ticket product purchased. A 2-Day Package provides access to both Event days, while a Single-Day Ticket provides access only to the relevant gameday.

Every customer can order a maximum of four (4) Tickets.

A certain amount of Tickets for attendees requiring accessible seating has been reserved. To submit a request, customers must complete the accessible seating request form and upload a valid disability certificate issued by a competent authority. All submissions will be reviewed by the Customer Care Team. If the request is approved, the customer will receive an approval email containing a link through which they may purchase an accessible Ticket. Each accessible Ticket includes entry for the accessible guest and one companion; therefore, the companion Ticket is not purchased separately. Only one person will be authorized to accompany the accessible seat holder. If the request is rejected, the customer will receive a rejection email, and no Ticket may be purchased under the accessible seating category. Accessible seating will be allocated on a first-come, first-served basis due to the limited number of seats available. The certificate will be used exclusively to confirm access to accessible seating area. After the Event, this information will be securely deleted.

Digital Tickets must be downloaded through the ticketing website or into a supported mobile wallet (Apple Wallet or Android Wallet). Screenshots or static image copies will not be accepted for entry. The Ticket must be displayed in its original, unaltered digital format. The Ticket Holder is solely responsible for ensuring their mobile device is fully functional, sufficiently charged, and the Ticket is readily accessible for scanning upon arrival at the Venue. Denial of entry due to insufficient battery, a cracked or defective mobile screen, lack of connectivity, inability to access the ticketing website or software will be the sole responsibility of the Ticket Holder and shall not entitle to a refund or compensation.

Access is also permitted with a printed Ticket (print@home). Such Tickets must be printed clearly on clean, uncreased white DIN A4 paper. The barcode must be legible and free of folds or contact with liquids. Neither the Ticket Seller, the Authorized Ticket Agent nor the Organizer shall be responsible for access denial resulting from poor print quality (e.g., illegible barcode or incorrect information being displayed) which prevents automated scanning. Customer shall have their Ticket ready to show at the Venue entrance and shall keep it with them during the whole duration of the Event.

Resale, transfer or any other form of disposition of Tickets is strictly prohibited.

Security, Conduct & Access

The Ticket Holder agrees to submit to security searches, frisking, and inspection of their belongings upon entry and while inside the Venue. Bags larger than 30 x 30 x 15 cm and any object deemed unsafe by security personnel are not permitted. No storage or cloakroom facilities are available. Refusal to comply with security procedures will result in denial of entry or ejection without refund.

The Organizer and/or Etihad Arena reserve the right, at their sole discretion, to refuse admission to or immediately eject any Ticket Holder from the Venue without refund if the Ticket Holder: (i) refuses to comply with any security search or inspection of their person or belongings; (ii) is visibly intoxicated or under the influence of illegal substances; (iii) engages in abusive, discriminatory, threatening, or disorderly conduct, or otherwise disrupts the Event; (iv) is found in possession of any prohibited item; (v) fails to present a valid Ticket or uses a Ticket in breach of these Terms and Conditions; or (vi) presents a fraudulent, falsified, or duplicated Ticket, or ID that does not match the Ticket Holder details.

The Ticket Holder is expressly prohibited from: a) entering or attempting to enter any area of the Venue that is not intended for public access or enjoyment (e.g., offices, storage units, locker rooms, back-of-house areas) without proper credentials; b) interfering with the free passage of game attendees by deliberately obstructing or blocking aisles, walkaways, or areas commonly used for public access or egress; c) taking, defacing, damaging, or destroying any property not belonging to them (including littering, spitting, or defacing venue property); d) consuming tobacco products (including e-cigarettes and vaping devices) inside or immediately adjacent to the Venue, except in designated areas.

The Ticket Holder is expressly prohibited from engaging in the following actions or possessing the following items inside or adjacent to the Venue:

  • Weapons and dangerous items: any weapons whatsoever, including but not limited to knives, guns, brass knuckles, flares / firecrackers, poles / sticks, laser pointers, or any other device that can be used to cause harm or injury to another person.
  • Interfering noise items: whistles, horns, sirens or megaphones, particularly those that make a sound similar to the scorer’s table signals.
  • Throwing any object onto the court or into the spectator area.
  • Unauthorized activity: distributing, displaying (including on apparel), placing handbills, flyers or posters, playing music, promoting brands, or conducting any form of business or commercial activity, unless authorized in writing by the Organizer.
  • Flags are not permitted. Any permitted banners or signs must not be affixed to Venue handrails, stairs, or other locations in a way that may violate emergency evacuation procedures or public safety, and remain subject to the Organizer’s prior approval.
  • Failing to wear an appropriate attire (including but not limited to wearing a shirt) and footwear, engaging in sexual conduct; or failing to maintain personal hygiene and clothing cleanliness that complies with commonly acceptable social standards.
  • Covering the face at any time, unless required by public health regulations (e.g., medical face mask).
  • Any other item and/or action not listed above that may be considered inappropriate at any time by the Organizer.

For the comfort of all attendees, the Ticket Holder is kindly requested to arrive at the Venue at least two (2) hours prior to the start of the game. Ticket Holders arriving after the scheduled commencement of the game may only be allowed to enter the Venue seating during an appropriate break in the match action or a stoppage in play. Seating will be managed according to the instructions of the Event staff, and entry to the specific seat assigned on the Ticket cannot be guaranteed after the game has begun.

Each Ticket (and the barcode included) authorizes only one entrance to the Venue per gameday. Once a Ticket Holder leaves the Venue on a specific gameday, the Ticket is considered utilized and cannot be used for re-entry. Ticket Holders leaving the Venue during a game or between two games of a gameday will not be readmitted under any circumstance with the same Ticket.

Defective Tickets, including but not limited to Tickets not being displayed due to defective mobile phone, or insufficient battery, illegible printing, or missing seat numbers, will be rejected at the entrance to the Venue without any right to a refund or compensation. The Ticket Holder is responsible for ensuring the Ticket is complete, legible and properly displayed.

The Ticket Holder must sit only in their assigned reserved seat and must be prepared to show their valid Ticket to ushers, stewards, or security personnel upon request at any time inside the Venue.

For anti-fraud and security verification purposes, the Ticket Holder shall have a valid ID or passport available upon entrance to the Venue, as it might be requested to be shown, to match it with their purchase. The Organizer will not process or store this information, nor will it create a file with it.

The Ticket Holder agrees to comply with all current health, safety and security policies of the Organizer and the Venue, including any rules related to public health (e.g., face coverings). These rules may change at any time and failure to comply will constitute grounds for refusal of entry or immediate ejection without refund. Individuals are strongly encouraged to report any failure to adhere to the applicable Terms and Conditions or Venue Rules to security personnel or any other official channel made available by the Organizer.

The Organizer reserves the right to alter the seating for safety and security reasons at any time, before and/or during the Event, without granting the Ticket Holder any right to having Tickets being exchanged, money refunded or compensation of any kind. The Organizer shall not be held responsible for any interruptions, obstructions, or restrictions to the view of the games or the Event, which may arise due to the location of the assigned seat or the actions of other spectators.

Intellectual Property, Media & Data Use

All intellectual property rights related to the Event, including but not limited to the name, logo, branding, artwork, and any other materials associated with the Event, are the exclusive property of the Organizer (including all intellectual property provided by participating clubs and partners for use in connection with the Event).

Ticket Holders acknowledge and agree that they shall not use, reproduce, or distribute any of the Event-related intellectual property without the prior written consent of the Organizer. Furthermore, the Ticket Holder is prohibited from manufacturing, distributing, or selling any unauthorized merchandise featuring the intellectual property of the Event, and shall not attempt to register any trademark, domain name, or social media handle confusingly similar to the Event’s name or branding.

The use of any electronic device to transmit, record, broadcast, or sell data, audio, video, or images from inside Etihad Arena for commercial or betting purposes (including “courtside data scraping”) is strictly prohibited.

With due regard to the state of the art and given the particularities of the Event and the international broadcast of the same, all Ticket Holders who attend the Event and enter the Venue acknowledge that their image, likeness and/or voice may be captured, recorded and broadcasted in connection with the Event. This includes but is not limited to television broadcasts, online streaming, promotional content and in-event signage. The Ticket Holder further acknowledges that all such content created from the Event may be used by Euroleague Ventures S.A. and their respective affiliates (including Euroleague Properties S.A.) and the Event sponsors, licensees and collaborators, participating clubs, partners and accredited media organizations and service providers for the mentioned purposes without compensation and for the maximum period permitted by law, considering that the Ticket Holder entry in the Venue constitutes consent to such uses.

If Ticket Holder would like to request seats with limited exposure for their image, likeness and/or voice, please send an email to f4tickets@euroleague.net so that we can find a better place for you.

Additionally, Ticket Holders acknowledge that photographic images and/or audio and visual and/or audiovisual recordings may be used by Organizer, Ticket Seller or Venue operator or by a competent authority (such as a law enforcement body) and authorized service providers to identify Ticket Holders as an individual, for the purposes of preventing or detecting crime or any breach of any part of these Terms and Conditions.

Refunds, Cancellations and Event Changes

Tickets are non-refundable, non-exchangeable and non-transferable, except as expressly set out in these Terms or where required by applicable law.

The Official Platform is provided “as is”, and the Organizer, the Ticket Seller and the Authorized Ticket Agent do not guarantee that it will be free from errors or interruptions at all times. The Ticket Holder acknowledges that the website or platform may occasionally be unavailable or experience technical issues. To the maximum extent permitted by applicable law, and without prejudice to the Ticket Holder’s mandatory consumer rights, neither the Organizer, the Ticket Seller and the Authorized Ticket Agent shall be liable for any indirect or consequential damage arising from the use of the website or platform, including any delay or temporary inability to use it. Nothing in these Terms and Conditions shall operate so as to limit or exclude any liability for gross negligence, or willful misconduct.

The Ticket Seller reserves the right to subject any order to a security check and may require the Ticket Holder to submit additional documentation to validate the purchase and prevent credit card fraud. Failure to provide the requested documentation will result in the order being unconfirmed and subsequently cancelled.

Furthermore, the Ticket Seller and Organizer reserve the right to permanently cancel or terminate the account of a Ticket Holder and/or invalidate any Tickets associated in case of breach of these Terms and Conditions or by improperly using the website, including but not limited to fraudulent attempts, automated purchasing or unauthorized resale activity.

Where the purchase includes a physical delivery (e.g., merchandise or Ticket packs), the Ticket Holder is responsible for being aware of and liable to pay any fees or charges applied by the border or customs services for international deliveries. Such customs duties, taxes or charges shall be borne exclusively by the Ticket Holder. Neither the Organizer , the Ticket Seller or the Authorized Ticket Agent shall be liable for such customs fees.

Tickets purchased through any channel, entity, or platform other than the official ticket sales platforms, including but not limited to unauthorized resellers or unofficial secondary markets, social media groups or unauthorized third parties, shall under no circumstances be entitled to any refund, exchange, replacement, entry or financial compensation of any kind.

The Organizer, the Ticket Seller and the Authorized Ticket Agent assume zero liability for fraudulent, invalid, duplicated or unauthorized tickets sold outside official channels. All sales completed outside the designated official platforms are strictly final, null, and void at the holder’s sole risk.

The Authorized Ticket Agent, as Merchant of Record, is primarily responsible for processing payments, refunds and Ticket exchanges in relation to purchases made through the Official Platform. Any issues, disputes or questions or requests regarding payments, refunds or exchanges should be addressed to the Authorized Ticket Agent.

In the event of cancellation, or significant relocation of the Event, all Ticket Holders who purchased Tickets through the official ticket sales platforms will be entitled to a refund of the Gross Face Value of their Tickets.

The refunded amount will exclude the Authorized Ticket Agent commission and the Handling Fee, which are considered services fully rendered and non-refundable, where and to the extent permitted by applicable law, subject to the conditions set forth in these Terms and Conditions.

The refund process will be managed by the Authorized Ticket Agent and completed no later than thirty (30) days after the official notification of cancellation or the acceptance of the refund request made by the Ticket Holder.

Game abandonment: if the Event, or a specific game, is cancelled or abandoned after its scheduled commencement, the Ticket Holder shall only be entitled to a partial or full refund if less than fifty percent (50%) of the scheduled playing time has been completed. Otherwise, the Ticket Holder shall not be entitled to any refund. If the Ticket grants access to more than one game, this rule shall apply on a per-game basis or as further detailed in the official Event FAQs.

Minor changes: minor changes to the Event schedule, including reasonable changes to start times, match order, or date changes within a 24-hour window, shall not constitute a material breach of these Terms and Conditions and shall not entitle the Ticket Holder to a refund, unless otherwise required by applicable law.

Force Majeure limit: in the event of the cancellation or modification of the Event due to events beyond the Organizer’s reasonable control, including but not limited to severe weather, acts of God or government order, the liability of the Organizer, Ticket Seller and Authorized Ticket Agent shall be limited solely to the Gross Face Value of the Ticket. “Gross Face Value” means the face value of the Ticket paid by the Ticket Holder, excluding any Authorized Ticket Agent commission, Handling Fee, delivery fee, insurance product, optional add-on or other ancillary charge.

Liability

Neither the Organizer, the Ticket Seller nor the Authorized Ticket Agent shall be liable for any indirect, consequential, or exemplary damages, including but not limited to travel costs, accommodation expenses, or any loss of enjoyment, arising from the cancellation, postponement or material change of the Event. Nothing in these Terms and Conditions shall affect the Ticket Holder’s mandatory consumer rights or exclude liability for gross negligence, willful misconduct, or any liability which cannot be excluded under applicable law.

Neither the Organizer, Ticket Seller nor the Authorized Ticket Agent shall be responsible for any lost or stolen Tickets and accepts no obligation to reissue such Tickets. The Organizer, the Ticket Seller and Authorized Ticket Agent shall also not be responsible for defects, including illegible print, insufficient battery power, or damaged mobile display, attributable to the Ticket Holder’s device or printing.

Where a defect of a Ticket is entirely attributable to the Authorized Ticket Agent (e.g., duplicate barcode or printing error), the Authorized Ticket Agent shall, upon provision of sufficient evidence from the Ticket Holder, block the defective Ticket and issue a new Ticket. The Ticket Holder must notify the Authorized Ticket Agent of such a defect at least forty-eight (48) hours prior to the start of the first game of the Event.

By attending the Event, the Ticket Holder acknowledges and accepts the inherent risks associated with the nature of the Event (e.g., personal injury or damage to property). Neither, the Organizer, Ticket Seller or the Authorized Ticket Agent or the Venue shall be held liable for any loss, injury, damage, or harm, except in cases of liability for gross negligence, wilful misconduct, death and personal injury to the extent it cannot be lawful excluded.

In the event of the Ticket Holder’s breach of these Terms and Conditions, unlawful act, negligence or wilful misconduct, including actions that lead to the cancellation or disruption of the Event, the Ticket Holder shall be held fully responsible for any damages, losses, or costs incurred by the Organizer, Ticket Seller, Authorized Ticket Agent, the Venue operator, and their respective affiliates, officers, employees, contractors, and agents, including but not limited to financial loss, and any penalties imposed. The Ticket Holder agrees to indemnify and hold harmless the Organizer, Ticket Seller, Authorized Ticket Agent and the Venue Operator and their respective affiliates, officers, employees, contractors and agents from any claims, demands, or actions arising out of their failure to comply with these Terms and Conditions, including any actions that directly or indirectly result in the Event being cancelled or disrupted.

Courtside & Bench Seat Rules

Purchase and possession of a Courtside or Bench Seat Ticket constitutes binding acceptance of the following specific rules, which are essential to the safety and conduct of the game:

  • Seating requirement: Ticket Holders must remain seated while the game is in progress. Standing is limited to a minimum.
  • Movement restrictions: accessing or leaving courtside seats is only permitted when the game is not in play (e.g., during timeouts, breaks or intermissions).
  • Proximity to court: Ticket Holders may not step forward onto the court at any time nor interfere with the free movement of referees, players or team/Venue personnel.
  • Interference: no banners, signs, flags or items of clothing that obstruct the visibility of others are permitted in the courtside seat areas. Ticket Holders may not interfere with portable TV cameras or accredited staff’s photography or video recording.
  • Ticket Holders may not wear or display apparel, signage, or electronic devices featuring messaging, branding or logos that are commercially visible to the broadcast camera or that are political, discriminatory, offensive, or otherwise disruptive to the Event’s family-friendly atmosphere.
  • The use of bright electronic devices (e.g., phones, tablets) must be minimized during live play to avoid distracting players, referees, or interfering with broadcast lighting. Flash photography is strictly prohibited.
  • Ticket Holder acknowledges that due to the close proximity to the court, the risk of personal injury, including but not limited to being struck by basketballs, equipment, or players, is significantly heightened. The Ticket Holder voluntarily assumes all risks associated with attending the Event in this location.

Violation of these provisions is deemed a material breach of these Terms and Conditions and may result in immediate removal from the Venue without refund.


2. EVENT POLICIES

Age

  • There is no general age restriction for this Event and all guests aged 3 years or older require a valid Ticket.
  • Children under three (3) years old may enter without a Ticket provided they are accompanied by an adult and sit on the adult’s lap. Children under three (3) years old are strictly prohibited from access to Courtside seats.
  • Guests under 16 years must be accompanied by an adult aged 21 years or older who also holds a valid Ticket.

Venue Policies

  • No professional cameras.
  • Bags larger than 30 x 30 x 15 cm are not permitted. No storage or cloakroom facilities are available.
  • Strollers will not be permitted into the Venue; stroller parks will be available. All personal items are left strictly at the owner’s risk with no Venue liability.
  • Attendees are required to behave in accordance with the UAE’s traditions and culture.
  • No flags of any kind, including country flags.
  • E-tickets will be scanned at turnstile entry. Please make sure Tickets are downloaded onto mobile devices or otherwise available in an accepted format before arrival.
  • Contactless payments only are accepted throughout the Venue.
  • No re-entry: each Ticket/barcode authorizes only one entrance per gameday. Once a Ticket Holder leaves the Venue on a specific gameday, they will not be readmitted with the same Ticket.
  • For the comfort of all customers, attendees are requested to arrive at least two (2) hours prior to the start of the first game. Late access to the seating area may be restricted until an appropriate break in play.
  • Resale, transfer or any other form of disposition of Tickets is strictly prohibited.
  • Prohibited items: Etihad Arena prohibited items policy.

Privacy Policy

We Value Your Privacy. This notice provides you with essential information about how we collect, use, disclose, and protect your data, as well as your rights regarding your personal information.

The Department of Culture and Tourism Abu Dhabi drives the sustainable growth of the Emirate of Abu Dhabi’s culture and tourism sectors, fuels economic progress and helps achieve Abu Dhabi’s wider global ambitions. This policy applies solely to the collection and processing of personal data in connection with the 2026 Euroleague Basketball SuperCup Abu Dhabi.

Roles of Parties

  • Yas Bay Arena LLC (YBA) acts as a data processor processing ticket purchaser’s data for permitting entry to the event, managing attendance records, and ensuring safety and security during the event in accordance with its written instructions and data-processing agreement with the applicable controller; except where YBA determines its own purposes and means, including where required for payment, fraud prevention, legal compliance or its independent venue operations.
  • Department of Culture and Tourism Abu Dhabi (DCT) is the government entity established in the Emirate of Abu Dhabi responsible for governing tourism and events. DCT acts as the event promoter and the data controller.
  • Euroleague Ventures S.A., established in Luxembourg, acts as DCT’s joint controller for the processing of personal data.

Information We Collect

When you purchase tickets through YBA’s ticketing platform, we may collect the following categories of personal data:

  • Name
  • Date of Birth
  • Telephone number
  • Email address
  • Website Usage Data: This includes cookies, IP address, browser type, device identifiers, and analytics data.

YBA, acting as DCT’s data processor, collects and processes this information as part of the ticketing transaction.

Legal Basis for processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract – Processing is necessary to fulfil our obligations related to your ticket purchase and event participation.
  • Consent – Marketing communications are optional and are not a condition of Ticket purchase. At checkout, customers may make separate, unticked choices to receive marketing from: (a) DCT/Experience Abu Dhabi, and (b) Euroleague. The relevant sender is responsible for its communications and will provide an easy opt-out. No purchaser data will be shared with Euroleague for its marketing unless the required consent or another documented lawful basis applies. Where you have provided consent, we process your personal data to send you commercial communications about the products, services, and initiatives of Experience Abu Dhabi, as well as those jointly promoted by DCT and its official partners, through various channels, including electronic communications.

You may withdraw your consent at any time by following the opt-out instructions provided in our communications.

Purposes of processing

We process the personal data of ticket buyers for the following purposes:

  • Event Management and Access – To manage ticket purchases, facilitate event entry, and ensure a seamless event experience.
  • Regulatory and Administrative Purposes – As an event promoter and government entity overseeing tourism in Abu Dhabi, we process data to comply with legal and regulatory obligations related to event organization and visitor management.
  • Marketing and Promotional Communications – For individuals who have provided consent, we process personal data to send marketing communications about the products, services, and initiatives of Euroleague Ventures S.A. & Experience Abu Dhabi, as well as those jointly promoted by DCT and its official partners, through various channels, including electronic communications.

With whom we Share Your Personal Data

We may share your personal data with the following parties:

  • Euroleague Ventures S.A. – Acting as DCT’s joint controller, involved in the organization and promotion of the event.
  • Regulatory Authorities – If required to comply with applicable laws, regulations, or legal obligations.

Your data will only be shared where necessary and in accordance with applicable data protection laws.

International Data Transfers

Personal data collected by YBA through the ticketing platform is transferred to the Department of Culture and Tourism Abu Dhabi. As a joint controller, DCT may further transfer this data to Euroleague Ventures S.A. in Luxembourg for purposes related to the event.

All international data transfers are conducted in compliance with applicable data protection laws, ensuring appropriate safeguards are in place to protect your personal data

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and in compliance with applicable legal and regulatory retention requirements.

Once the retention period expires, we will securely delete or anonymize your personal data to prevent unauthorized access, use, or disclosure.

Your Rights

As provided by the applicable data protection regulations, you have the following rights in relation to the processing of your personal data:

  • The right to be informed about the collection and use of your personal data
  • The right to access your personal data and supplementary information
  • The right to have inaccurate personal data rectified, or completed if it is incomplete
  • The right to withdraw consent, if processing was based on consent
  • The right to erasure
  • The right to complain to the supervisory authority

Please note that the above rights are not absolute, and we may be entitled to refuse your requests where exceptions apply.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and support operations. You can manage your cookie preferences through your browser settings.

Contact Us

If you have questions regarding this Privacy Policy or wish to invoke your privacy rights, please feel free to contact us at privacy@dctabudhabi.ae.


3. FAQ

2026 EUROLEAGUE BASKETBALL SUPERCUP ABU DHABI - FREQUENTLY ASKED QUESTIONS

Where will the 2026 EuroLeague Basketball SuperCup Abu Dhabi take place?

The 2026 EuroLeague Basketball SuperCup Abu Dhabi will take place at Etihad Arena in Abu Dhabi, United Arab Emirates.

When will the 2026 EuroLeague Basketball SuperCup Abu Dhabi take place?

The Event will take place on Friday, 18 September 2026 and Saturday, 19 September 2026. Doors are planned to open at 16:00 local time on each gameday, with games scheduled at 18:00 and 21:00 local time. EuroLeague Basketball reserves the right to change the schedule; Ticket Holders will be informed of any material change.

What credit cards or methods of payment are accepted?

Payment by credit or debit card is the main available option for this Event. Tickets can be purchased using payment methods accepted on the Etihad Arena ticketing platform, including American Express, Visa, MasterCard and local bank cards where supported.

What type of information will be required, and will my credit card be safe?

After selecting the card of your choice, you will be asked to enter the information required by the Etihad Arena ticketing platform. Payment processing is handled by the Authorized Ticket Agent and its payment-service provider.

How will I receive and access my Tickets?

Digital Tickets must be downloaded through the ticketing website or into a supported mobile wallet (Apple Wallet or Android Wallet). Screenshots or static image copies will not be accepted for entry. Print@home Tickets are also permitted, provided the barcode is clear and legible.

Can I sell or transfer my Tickets?

No. Resale, transfer or any other form of disposition of Tickets is strictly prohibited. Tickets purchased through unauthorized resellers or unofficial secondary markets may be invalidated and will not grant access to the Event.

What is the children’s policy?

Children under three (3) years old may enter without a Ticket provided they are accompanied by an adult and sit on the adult’s lap; however, children under three (3) years old may not access Courtside seats. Guests under 16 years must be accompanied by an adult aged 21 years or older who also holds a valid Ticket.

What are the health and safety regulations to enter Etihad Arena?

Ticket Holders must comply with all current health, safety and security policies of the Organizer and Etihad Arena. These requirements may change in accordance with applicable local regulations.

What is the refund policy?

Tickets are non-refundable except where the Event is cancelled, significantly relocated, or where a refund is otherwise required by applicable law. Please see the “Refunds, Cancellation and Event Changes” section of the Ticket Terms for the full policy.

Can I bring a camera to take pictures or shoot videos of the Event?

Professional photography, audio or video recording are strictly prohibited inside the Arena. Taking photographs for purposes other than personal use is forbidden. The use of any electronic device to transmit, record, broadcast, or sell data, audio, video, or images from inside Etihad Arena for commercial or betting purposes, including courtside data scraping, is strictly prohibited.

What items are permitted and prohibited to bring into the Arena?

Please consult the Etihad Arena prohibited items policy before attending the Event.

What if I purchase my Tickets from an unofficial resale service or broker?

Tickets purchased through non-official platforms are not considered valid and will not grant access to the Event. The Organizer, Ticket Seller and Authorized Ticket Agent assume no liability for fraudulent, invalid, duplicated or unauthorized Tickets sold outside official channels.

What do I need to know before I purchase my Tickets?

Please make sure you have read the Ticket Terms, Event Policies and the Euroleague Basketball In-Arena Code of Conduct before completing your purchase.

Are there specific rules for Courtside or Bench Seats?

Yes. Purchase and possession of a Courtside or Bench Seat Ticket constitutes acceptance of the specific Courtside & Bench Seat Rules included in the Ticket Terms above. These rules must be made available to customers in writing before purchase.

If I want to buy Courtside Seats or other VIP Hospitality Tickets, whom do I contact?

etihadarena@yasconcierge.com

If I need to buy accessible Tickets, what is the process?

Customers must complete the accessible seating request form and upload a valid disability certificate issued by a competent authority. Approved requests will receive a purchase link. Each accessible Ticket includes entry for the accessible guest and one companion. Accessible seating is subject to availability and allocated on a first-come, first-served basis.

In case of any other question, whom do I contact?

etihadarena@yasconcierge.com


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